Are these machine washable?
We recommend a spot clean to help keep your plushies as fluffy and soft as possible.
Last updated: April 27, 2021 09:23
Will you be doing other Tea Dragons in future campaigns?
Heck yes! I personally will not stop until I’ve seen Earl Grey made.
Last updated: April 27, 2021 09:30
Can I order more than one Mountain Plushie?
Absolutely! We’ll have all of the plushies available as add-ons through Backerkit as well as the blanket, game, and books.
Last updated: April 27, 2021 09:30
What are the dimensions of the plushies?
Mountain Chamomile: 9” tall, 8” long from nose to curly tail Jasmine:10” tall, 14” long from nose to tail Chamomile: 6” tall, 7” long from nose to curly tail Rooibos: 8.5” tall, 7” long from nose to tail
Last updated: April 27, 2021 09:30
What size is the blanket?
50” x 60”
Last updated: April 27, 2021 09:30
Will these be tested for child safety?
Yep! The plushies will have CE and CPC certification for both the US and EU.
Last updated: April 27, 2021 09:30
Why aren’t you shipping to more countries?
Unfortunately, the VAT registration process takes a considerable amount of time, and while we’re working on it for future campaigns, we won’t be able to ship to most countries for this campaign. Here’s a quick form to help us with international shipments:
http://bit.ly/IntlTeaDragonAdoptionForm
Last updated: April 28, 2021 12:37
Where do I submit my address for shipment?
When the campaign is finished, you will receive a questionnaire that will ask for your shipping address, as well as details about add-ons. A full explanation will be given once the questionnaires are emailed to you.
Last updated: April 27, 2021 09:30
I already have some of the plushies and/or games. Can I select individual plushies and other rewards?
Certainly! If you back at any level, you’ll be able to add individual plushies to your pledge through Backerkit once the campaign ends, as well as the blanket, game, and books.
Last updated: April 27, 2021 09:30
Are these available to retailers? Will there be any bulk discounts?
Please reach out to us after the campaign. We’d love to hear from you and see what we can do!
Last updated: April 27, 2021 12:45
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.